Dollshouse Mania

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Customer Services

 

Delivery & Returns

Shipping & Delivery

In unusual circumstances, if the order is going to be delayed, or If a product is  out of stock we will let you know.

Parcels in the UK are shipped as soon as possible by Royal Mail 24,  but  please allow up to 5 working days.. 

Europe are sent Royal Mail First Class and usually take up to 5-10 working days, but can take up to 15 working days depending on your local post service. 

Outside Europe, please contact us for shipping/delivery information. 

Outside of the UK, please note that your order may be subject to import duty and we cannot be held responsible for any import taxes or fees incurred on your order.

 

Returns & Replacements

Provided that we have previously agreed, we only accept goods for exchange, which are returned at your expense, in the original display packaging and in a re-saleable condition. You must pay for additional postages on the exchange.

Damages
Unpack the parcel carefully and please bear in mind that these are fragile items. We inspect goods before they are despatched and cannot accept claims for damages that have not occurred in transit.
Damages in transit should be reported to us within 24 hours of delivery so that a claim can be made on the carrier. Any delay will mean that we are unable to make a claim on our carrier and therefore unable to accept your claim for compensation. Replacement goods will be sent out once the returns are received and checked.

Viewing Orders
Do not place orders just to view the items, unless we  have agreed beforehand.